POLICYBOX ACADEMY

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FAQ

Find answers to the most common questions about PolicyBox, its features and how it supports your organisation.

What is PolicyBox?

PolicyBox is an AI Decisioning Platform that helps organisations make faster, more consistent and more defensible decisions. It brings together legislation, policies, procedures and organisational knowledge so users can ask questions in plain English, receive trusted answers and turn those decisions into guided, auditable workflows.

How is PolicyBox different from ChatGPT or other AI assistants?

Most general-purpose AI tools are designed to generate content. PolicyBox is designed to support decisions. It works with defined sources such as legislation, policies, procedures and your organisation's own knowledge, provides references to the information supporting an answer, and can turn the resulting decision into a structured workflow. Put simply: most AI generates content; PolicyBox generates decisions and workflows.

Can I use my own policies and procedures in PolicyBox?

Yes. You can upload your organisation's policies, procedures and other relevant documents to PolicyBox. This allows PolicyBox to consider your organisation's own rules and knowledge alongside applicable external information, creating answers and workflows that reflect the way your organisation actually operates.

Can I trust the answers PolicyBox provides?

PolicyBox is designed to make AI-supported decision-making more transparent. Answers can include references to the source material used, allowing users to understand where the information came from and verify it where appropriate. PolicyBox supports professional judgement rather than replacing it, particularly where legal, regulatory or other specialist advice may be required.

What happens after PolicyBox gives me an answer?

This is one of the key differences with PolicyBox. PolicyBox turns a decision into a guided workflow, including steps, tasks, checklists and actions. The resulting activity can then be recorded, helping create a clear and auditable history of what was decided and what happened next.

Who is PolicyBox designed for?

PolicyBox is designed for organisations and professionals who regularly make decisions based on legislation, regulation, policies or procedures. This includes legal, accounting, HR, strata management, real estate, procurement, compliance and other regulated or policy-driven environments.